*BEWARE* (Esp. Singtel Users)
"TIME TO CHECK Your Phone Bills!"
Be afraid… Be very afraid!
We have been receiving spams here and there haven’t we?
Here are the usual FREE spams (Though very annoying, but doesn’t affect your everyday life):
ARE YOU BEING HARRASED EVERY DAY BY SPAMS…
AND PAYING FOR THEM?!
IMAGINE: Sleeping soundly in the morning…
And halfway through your dream with your prince charming…
RING RING RING!!!
Your phone starts to buzz non-stop, disrupting your beauty sleep
The WORST part?!
It’s absolutely nothing important!
And here are the two 3rd parties; namely CNANews & ReutersAsia
that I’ve received the spams from:
I was literally flooded every other day!
Check out my bill for the first time:
I was nonchalant and went ahead to pay for it.
I mean, no big deal for just $0.36 right? (Yea, read on!)
But what we as consumers have failed to realize is that they were merely testing the waters.
What came next was a daylight robbery attempt:
Once again, pardon me. But…
Seriously, why am I paying for your dumbfuck service when I can easily download them for FREE?!
Plus the applications actually help me to categorize the news & I can access them anytime I want, instead of being blasted at non-stop!
WILL YOU EVEN PAY FOR IT YOURSELF SINGTEL?
WHY DON’T I SMS YOU DAILY AND ASK YOU TO PAY ME FOR THAT?
(Below are images of both CNAnews & Reuters applications that I’ve downloaded for free)
Do you also know that SINGTEL will not reward you for LOYALTY?!
I’m telling you this from my true life experience of being a loyal customer with SINGTEL for the past 14 years.
My girlfriend called the customer’s service hotline and
told them that she’s contemplating whether she should switch to other teleco,
immediately she was offered a $100 voucher to rebate for her new phone
(ALL WHEN HER CONTRACT HAS ANOTHER 1 YEAR TO GO)
*IN FACT, HER ENTIRE FAMILY WAS OFFERED VOUCHERS BECAUSE THEY WANTED TO SWITCH TO OTHER TELECO COMPETITOR.
Oh, did I also mention that Singtel actually sent her father a voucher automatically,
to rebate for his phone when his contract ended?
PS: My friend’s mum was unable to claim her voucher because she went to tear it out, as instructed by the format!
(When you see the scissor’s sign, you will automatically detach it from the letter right?
Singtel actually claimed that the voucher must be attached to the main letter, otherwise forfeited AGAIN)
MY ENTIRE FAMILY AND I, HAVE NEVER RECEIVED ONE SINGLE VOUCHER BEFORE IN ALL THESE YEARS.
AND FYI, ALL OF US ARE FULL-FLEDGED SINGTEL USERS; WE’RE EVEN MIO’S SUBSCRIBER.
My bills have consistently exceeded $100 – $200 before I re-contracted.
My gf told me about the vouchers only after I re-contracted, and when I asked Singtel for it,
they said: “Dear Miss Peggy, because you’ve re-contracted, your points are re-accumulated and the previous points are FORFEITED!”
Apparently they said that their service staffs in the shop will not be able to track our points
or even inform us that we are actually entitled to vouchers rebate.
THEN YOU EMPLOY STAFFS FOR FUCK? I might as well just get a re-contract over the net?!
Aren’t customer service officers supposed to advice and relate benefits to the customers?
I took a trip down to orchard, their HQ to make a complain since it’s two issues at a go.
After all, if you were to call their hotline,
they will probably make you wait for 1 hour before you can even talk to the lowest of the management.
Plus they’re probably going to treat me like a prisoner, ask for not only my full name but IC and the reason for calling, for 10 times anyways.
NOW Guess what the manager told me?
“It’s not under my care because it’s at Tampines’ outlet, so it’s their problem, I only handle Orchard”
The only thing he could do for me was to terminate the services that I did not subscribe to and refer the matter back to Tampines.
And here’s what he did for me:
HE KNEW CLEARLY THAT I WAS MIS-SUBSCRIBED FOR 2 SERVICES & YET ONLY TERMINATED 1!
WHAT WAS HIS MOTIVE?!
3 days after 17th June, Lucy Yap (Manager of Tampines’ outlet) called me,
asking how she can compensate me for my time, effort and trip wasted.
I asked her what can she offer me, she said 1 month subscription.
I told her not to regard her customer as a FOOL.
My cab fare added together was almost equivalent to that of my subscription fee?
My subscription fee is about $50 by the way.
So she got Susan Ong (Customer service manager) to call me instead, another 2 days later.
MADE ME REPEAT THE SAME BULLSHIT ALL OVER AGAIN.
And now she’s offering me 3 months free subscription to offset 2 mistakes.
WHAT KIND OF JOKE IS THIS SINGTEL?
1) You swallowed my $100, OR RATHER $300 VOUCHERS (considering my high bills) for the past few years
2) You signed me up for services that I’ve never requested for
3) The services constantly spammed me for 2 months, harassing me every other day
4) You have the cheek to bill me. What if I never realized and just paid nonchalantly like the 1st time?
**FOR ALL THESE YOU’RE ONLY COMPENSATING ME $150 (3 months subscription)
OR IN FACT LESSER,
SINCE I HAVE 30% DISCOUNT OFF MY BILL BECAUSE I’M ALSO A MIO SUBCRIBER?
(Speaking of which, my aunt who is also a Mio subscriber’s not even entitled to the 30% discount, until we told her about it!)
IS SINGTEL MAKING YOU PAY FOR THEIR MISTAKES?
(Please be extra careful and check your bills! Don’t let them leech you off like this!)
I’m writing this blog post to stand up for the many victimized consumers; I’ve heard so much from friends and family!
.SHARE YOUR STORIES WITH ME, LEAVE A COMMENT!
WHERE ARE OUR CONSUMER RIGHTS?!
Why am I getting shits when I’ve been paying promptly for the past 14 yrs?
.Join this page if you're against their act:
**Disclaimer: This blog post is not meant to defame Singtel,
but entirely based on facts and my personal experience.
WHAT IF YOU HAD PAID YOUR BILLS VIA GIRO?!
YOU WOULD HAVE HAD YOUR BLOOD SUCKED DRY WITHOUT EVEN KNOWING AT ALL.
Don’t come telling me that vouchers are a privilege. CUSTOMERS’ RIGHTS IS AN ENTITLMENT.
People that switch telcos frequently do not have to request for their vouchers.
I’m not entitled to it only because I’ve been with Singtel for the past 14 years. Don’t you get it? They are taking loyal customers for granted.
“I’m writing this post to stand up for the many elderly that have been oblivious about this horrendous act.
I’m hoping that my readers, being their children or grandchildren could relate this incident to them
and prevent more victims from paying such exorbitant price for services that they have not used!”
When you do them wrong, they can take whatever action towards you.
E.g. Delay in your payment for bills, Singtel has the rights to sue you.
Now they are doing the consumers wrong, can’t we get back at them?
*UPDATES*: Singtel (Manager Norita) called me earlier today.
They are attempting to settle with a subscription waiver (4 months) + 200 mins free talk time (6 months).